Most enquiries arrive outside working hours, and most of them are the same handful of questions. Opening times, price range, parking, dietary options, whether you take walk-ins, how far you deliver. None of them need a person. All of them lose you a customer if they sit unanswered until Monday.
We build a chatbot that knows your business specifically, from your menu to your hours to your policies, and answers in your tone. When somebody asks something it doesn't know, or sounds like they're about to spend real money, it hands them to a human and tells you.
The handover is the part most chatbots get wrong. A bot that confidently invents an answer about your allergen policy is worse than no bot. Ours is built to say it doesn't know.
What you get
What it handles
Your website, and WhatsApp
WhatsApp is where South Africans actually message businesses. The same bot answers in both places with the same information.
Trained on your business, not the internet
It answers from your menu, your hours and your policies. If it hasn't been told, it says so and passes you the question.
Bookings and enquiries captured
A conversation that turns into a booking gets logged with the details, so nobody has to scroll back through a chat thread.
Escalation that works
Complaints, refunds and anything it's unsure about go to a person immediately, with the conversation attached.
You see every conversation
Including the ones where it got stuck. That's how the answers get better month on month.
Set up in about a week
We write the answers with you, test them against real past enquiries, then put it live.
Pricing
What this costs
This service is part of every package. Prices are on the site, not behind a call.
Website
R2,750
per month, excl. VAT
You need a site that works and someone to ask. Not marketing, yet.
Marketing
R5,500
per month, excl. VAT
You have a business that works and nobody has time to market it.
Everything
R22,000
per month, excl. VAT
Multi-site groups, property firms and e-commerce brands who want one supplier.
Questions
Common questions
Will it make things up?
It's built to answer only from what we've given it. Where it has no answer it hands over rather than guessing. That's a deliberate trade: it means the bot says "let me get someone" more often than a chattier one would, and we think that's the right way round for a business with a reputation.
Can it take bookings?
It can capture a booking request with all the details and pass it to you or into your booking system. Full two-way integration with a system like Dineplan or OpenTable is possible and is quoted separately.
What does it cost?
A chatbot is included in Everything. As a one-off build on its own it's R6,500, and it needs somebody to maintain the answers as your business changes.
Does it work in Afrikaans?
Yes. English and Afrikaans are what we have tested most. isiXhosa and isiZulu work, and we would run them against your real past enquiries before putting either live rather than take our own word for it.
Tell us what you are trying to grow
We come back within one working day. If we are not the right fit, we will say so.
Get a quote